Customer Service

• You don’t feel appreciated.
• You feel like their empty slogans and endless platitudes are all talk, without any action.
• You feel like companies only value you for your money...and that they're not truly and genuinely concernced about your happiness, as their customer.
• You find their employees to be rude/unhelpful.
• You’re fed up with not being able to get live, immediate help with your questions as you’re browsing through a website.
• You hate being passed around from 1 person to the next, when trying to call them.
• You hate being put on hold for a seemingly never ending period of time, when trying to call them.
• You’re sick of not being able to speak with an actual, real human being.
• You don’t feel any real, genuine emotional connection with employees.
• You feel flat out disrespected when you provide them with genuine feedback, and they get defensive or respond back with nothing but excuses.
• You leave positive reviews on their website and never even receive so much as a “thank you” in return.
• You leave negative reviews on their website and never get your issues/concerns addressed.
• You can’t stand waiting for days on end, just to get a reply to your email or social media post/message.
• You hate being ignored/ghosted.
• You receive your order and realize that the color of the item doesn’t match 100% with the images from the website.
• You’re forced to pay return shipping postage/fees when you want to return your item, even though the company claims titles such as, “100% Money Back Guarantee” and “Lifetime Warranty”.
• You just flat out hate their customer service.

If you answered, “yes” to at least one of the above…we feel you! That’s literally one of the main reasons I started this brand. Of course, I always stand by the quality of the products we create…100%. But the true essence of a real brand stretches so much farther than its products, alone. It’s about actually having a sincere, genuine, and vested interest in the happiness and wellbeing of my customers. So many companies these days provide what we call, “one and done” style customer service. They’re so concerned with getting that first order from you. However, they don’t seem to be as concerned with keeping you happy, over the long haul. They don’t seem to be invested in maintaining lifelong, loyal disciples.

I don’t want to speak for other companies…I’ll let you be the judge! Do you feel a sense of genuine appreciation and sincere concern from other companies you buy from? Do you feel like they will do whatever it takes and bend over backwards to make you happy? Do you feel like they’re in the business of improving people’s lives, or are they in the business of simply making money?

Let’s cut out all the fluffy mission statements and empty platitudes…here’s exactly what you get with us:

• We don’t just welcome your 100% brutally honest feedback and criticism…we NEED it! Our brand won’t survive unless we’re actually listening to what YOU (our beloved customer) actually want. It’s common sense, isn’t it? Listen to what your customers say and give them exactly what they ask for…I wonder why it’s so hard for other companies to do the same?
• The most customer-friendly return/refund policy on earth. Seriously, I challenge you to find any other company that even comes close.
• 100% FREE shipping on literally (yes, literally) every single order.
• The most jaw-dropping (and eco-friendly) product packaging you’ve probably ever seen. I’m not going to give you the details on this one…it’ll spoil the surprise! Just place 1 order with us and you’ll find out exactly what I mean.
• 24/7 Live Chat Support (We try our absolute best to respond to you, ASAP. Though we may not be able to respond to you immediately, 100% of the time, we do guarantee our absolute best efforts to do so. If we fail to answer your message immediately, should be able to get back to you within about 24 hours.
• 24/7 Telephone Support. Call us at +1 (469) 955-9137 whenever you need anything, even if you just need a friend to chat with! If we fail to answer your phone call immediately, we should be able to get back to you within about 24 hours.
• 24/7 Text Message Support. Text us at +1 (469) 955-9137 whenever you need anything, even if you just need a friend to chat with! If we fail to answer your text message immediately, we should be able to get back to you within about 24 hours.
• Email Support. If you want to reach out to us with any questions/comments that aren't urgent...feel free to email us at info@ogpak.com. We should be able to get back to you within about 24 hours.
• We will respond to any/all of your social media comments, posts, and/or messages within about 12 hours.

Look, as my customer...I love you. Yes, I actually said that. Why wouldn't I? You're literally what keeps my company afloat. Why wouldn't I love you? I would cease to exist without your support, so the bare minimum I can do in return is to try and do everything in my power to earn your love, as well.

If you have any questions/concerns, please don't hesitate to reach out to us:

Phone (Call/Text): +1 (469) 955-9137

Email: info@ogpak.com